Privacy Policy

Last updated: May 25, 2026

At Mowria Fashion, a brand of Mowria Group, we value your trust and are committed to protecting your privacy and personal data. We understand that your information is personal and private. This Privacy Policy explains what information we collect, how we use it, and the measures we take to safeguard it. By shopping with us at mowriafashion.com, you agree to the practices described here.

Information We Collect

We collect information to provide and improve our services, process your orders, and communicate with you. This may include:

  • Personal Details: Name, email address, phone number, and shipping/billing address you provide when creating an account or placing an order.
  • Visual & Verification Media: If you initiate a return or exchange, we collect the unboxing video and photos you provide. This includes your image (if visible) and the appearance of your delivery environment to verify product condition and prevent fraud.
  • Account and Profile Data: Account login credentials, wishlist items, and saved preferences (e.g. size, style, color choices) to personalize your shopping experience.
  • Transaction Information: Order history, payment confirmation, and purchase details to fulfill orders and facilitate returns/exchanges.
  • Technical Data: Device information, browser type, IP address, and page visit data collected via cookies or other tracking technologies.
  • Communications Data: Records of your interactions with our customer service (emails, chat messages) to improve support and resolve issues.

We do not collect sensitive personal information beyond what is necessary for payment processing and order fulfillment, unless you provide it for a specific purpose.

How We Use Your Information

Your information is used for these purposes:

  • Order Fulfillment: To process and ship your orders, confirm purchases, and manage returns or exchanges.
  • Payment Verification: To verify and secure your payments; we use PCI-compliant payment gateways and never store full payment card details.
  • Customer Service: To respond to your inquiries, provide support, and improve our customer service experience.
  • Personalized Experience: To remember your preferences (sizes, colors, wishlists) and offer product recommendations tailored to your interests.
  • Marketing Communications: To send you offers, updates, and newsletters only if you have consented. You can opt out at any time.
  • Security and Fraud Prevention: To detect and prevent fraudulent transactions and protect your account and our website.
  • Claims Verification: We use the unboxing videos provided by customers to authenticate claims of damaged, missing, or incorrect items. This helps us ensure a fair and secure refund process for both the customer and the brand.
  • Business Improvement: To analyze shopping trends and website traffic (using tools like Google Analytics) for continuous improvement of our products and services.

We do not use your data for any purposes beyond those listed above without your permission.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and understand site usage. This includes:

  • Strictly Necessary Cookies: Essential for core site functions (shopping cart, login, site security).
  • Performance & Analytics Cookies: Tools like Google Analytics collect non-identifiable usage data (page visits, clicks) to improve our store.
  • Functional Cookies: Remember your preferences (language, region, remembered login) to make your visits smoother.
  • Advertising & Remarketing Pixels: We may use tools like Facebook (Meta) Pixel and Google Ads pixels with your consent to personalize marketing and show you relevant promotions based on your browsing (these pixels track anonymous behavior and do not directly identify you).

By using our website, you agree to our use of cookies and tracking technologies to improve website functionality and customer experience. You can control or disable cookies through your browser settings, though this may affect certain site features.

Payment Security

Your payment information is handled securely by trusted payment partners. We do not store your full credit/debit card numbers on our servers. Key protections include:

  • SSL Encryption: Our entire site uses HTTPS with TLS encryption, ensuring data you enter (including payment details) is encrypted in transit.
  • PCI Compliance: Shopify’s platform is PCI DSS compliant by default, meaning industry standards are met for payment processing.
  • Trusted Gateways: We use reputable payment gateways (such as bKash, Nagad, SSLCommerz, Rocket, and other secure payment providers) that specialize in secure transactions.

Together, these measures help keep your payment data safe.

Third-Party Services

To run our store, we collaborate with various service providers. These include:

  • Shopify Platform: We operate on Shopify, which provides secure hosting, SSL encryption, and a robust infrastructure.
  • Payment Processors: Third-party payment gateways (such as bKash, Nagad, SSLCommerz, Rocket, and other secure payment providers) handle transactions and maintain their own privacy and security safeguards.
  • Shipping & Logistics: Delivery partners (couriers, postal services) need your name and address to ship orders.
  • Analytics Tools: We use analytics services (like Google Analytics) to understand website traffic and customer behavior, strictly in aggregate or anonymous form.
  • Marketing & Advertising Tools: Apps for email marketing, ads, and remarketing may process data to serve personalized promotions (with your consent).
  • Customer Support Apps: Tools for order tracking and support chat (e.g. Zendesk) handle your order details to assist with inquiries.

We share data with these third parties only as needed to provide their services and always require them to maintain confidentiality and security.

Data Sharing Policy

Your privacy is paramount. We will never sell or rent your personal information. We share data only in limited ways:

  • Trusted Service Providers: Such as payment processors, couriers, and IT service partners strictly for order fulfillment and operational needs.
  • Legal Compliance: If required by law or to respond to valid legal process (court orders, government requests), we may disclose personal data.
  • Business Transfers: In the unlikely event Mowria Fashion is merged, sold, or acquired, customer data may be transferred as part of the transaction – but we will notify you and continue to protect your information.

In all cases, third parties may only use your data to perform agreed services and must keep it confidential.

Data Protection & Security Measures

We take data security very seriously. Measures include:

  • Encryption: All sensitive data transmitted to or from our site is encrypted via HTTPS/TLS.
  • Secure Servers: Customer information is stored on secure servers with firewalls and protected data centers.
  • Access Controls: Only authorized personnel may access personal data, and only to perform their job duties.
  • Regular Audits: We regularly review our systems and security practices to address vulnerabilities.
  • Fraud Monitoring: We use tools and procedures to detect unusual activity and prevent fraud.

Despite our efforts, no system can be 100% secure. However, we continuously work to maintain industry-standard security practices.

Customer Rights

You have rights over your personal data. Your privacy rights may include:

  • Access & Portability: You can request details about the personal information we hold about you.
  • Correction: You can update or correct inaccurate information (e.g. change your email, phone, or address).
  • Deletion: You may ask us to delete your personal data (subject to legal obligations).
  • Withdrawal of Consent: You can unsubscribe from marketing emails or decline non-essential cookies at any time.

To exercise any of these rights, please contact us at [email protected]. We aim to respond promptly and helpfully, in accordance with applicable laws of Bangladesh.

Data Retention Policy

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy. Factors we consider include:

  • The length of time your account is active.
  • Fulfillment of orders and handling returns.
  • The verification of unboxing videos provided for claims (retained until the dispute is resolved or as required for audit purposes).
  • Legal or tax requirements (e.g. retaining transaction records).
  • Resolving disputes or enforcing our agreements.

Once data is no longer needed, we will either delete it or anonymize it so that it can no longer identify you, except where required under applicable laws of Bangladesh.

Children’s Privacy Policy

Our products are intended for adults and young adults. We do not knowingly collect personal information from children under the age of 16. If a parent or guardian believes we have collected a child’s data in error, please contact us so we can delete it.

Policy Updates & Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, the effective date at the top will be revised. We encourage you to review this page periodically. Significant changes (e.g. how we use personal data) will be posted here with clear notice.

Contact for Privacy Requests

For any questions about this Privacy Policy or to exercise your privacy rights, please contact our Privacy Support Team:

  • Email: support.mowria@gmail.com
  • Phone: +880 1982-107500
  • Address: A-108, Beside Gazipur Post Office, Habibullah Road, Joydebpur, Gazipur

All privacy-related matters and disputes shall be governed in accordance with the laws of Bangladesh.

We will strive to address your inquiries or requests within a reasonable timeframe and in compliance with applicable law.

Our Commitment

At Mowria Fashion, your privacy and trust are integral to our brand promise. We pride ourselves on our modern, quality-focused approach to fashion – and that extends to caring for your personal information. Rest assured, we handle your data with the same level of precision and respect we put into every garment we craft. Thank you for choosing Mowria Fashion, where premium style meets premium care for our customers.