Cancellation & Return Policy
Last Updated: August 2026
At Mowria Fashion, we are committed to delivering a smooth, transparent, and customer-first shopping experience.
❌ Order Cancellation Policy
When can you cancel your order?
You can cancel your order if:
- The Order has not been shipped yet
- If the Order is still under confirmation process
- If the Product becomes unavailable
Once the order is shipped, cancellation is no longer possible.
How to cancel an order?
You can request cancellation via:
- Facebook Inbox
- Phone Call
- Website live chat
Please provide your Order ID for faster processing.
COD Order Cancellation:
- COD orders can be cancelled before shipment without any charge
- Repeated last moment cancellation of order may affect future COD (Cash on Delivery) to be restricted to maintain service quality
Prepaid Order Cancellation:
- If your order is eligible for refund then the full amount will be returned
- Refund will be sent via:
- bKash / Nagad
- Card payment
- Bank Transfer
🔁 Return & Exchange Policy
When are you eligible?
You can request return/exchange if:
- Wrong product delivered
- Damaged or defective item
- If you order a specific size & our representative sends you the product with wrong size then exchange will be eligible. Also, exchange will be subjected to stock availability.
- Color mismatch (if wrong colored product delivered)
Important Condition for exchange:
Product must be checked at the time of delivery.
Product may not be exchanged if product tags are removed/torn & product original condition is altered.
How to request return/exchange?
Contact us via:
- Facebook Inbox
- Phone
- Live chat
Provide:
- Your order ID
- If you want to return any product, the Issue with details or visual proof should be provided.
Exchange Process:
Once approved:
- The delivery man will take the product for return
- Replacement product is shipped
- You will be notified about new shipped products update
Conditions for Return (return should be requested within 5 business days):
To be eligible:
- Product must be unused
- Must be in original packaging
- Tags & labels must be intact
❌ Not eligible if:
- Used / washed product
- Customer damage
- No proof provided (visual proof is highly recommended)
💰 Refund Policy
When will you get refund?
- If the product is unavailable
- Return is approved by our representative
- Order is cancelled (prepaid only)
Refund Method
- bKash / Nagad
- Card refund (if prepaid)
- Bank Transfer
Refund Time
- Mobile Banking: 1–3 working days
- Card or Bank Transfer: 7–10 working days
⚠️ Company Rights
Mowria Fashion reserves the right to:
- Cancel orders due to stock issues
- Reject suspicious/fraudulent orders
- Deny claims without valid proof
- Refuse return if policy conditions not met